Customer Service

We are here to support your experience every step of the way — from product questions and order tracking to resolution assistance and account support.

How to reach us

Have a question about a product or need assistance with your delivery? Use our convenient contact form or email our support desk directly at [email protected]. We normally reply within one to two business days, excluding major national holidays.

How to help us resolve your inquiry faster

• Your order number and the email address used at checkout.
• A brief description of your question or the assistance you need.
• For damaged, defective, or incorrect items, clear photos of the item, package label, and box.
• For delivery inquiries, confirmation that the shipping address on file is accurate.

Payment & Privacy Security

We take your privacy and payment security seriously. Mallflare will never ask for your account password or full credit card number via email. All payments are processed securely through certified, encrypted payment gateways.

Quick Policy References

Looking for instant answers? Check our published Shipping Policy, Returns and Refunds Policy, or Payment Policy.