Customer Service

We can help with product questions, account access, payment confirmation, delivery, returns, and refunds.

How to reach us

Use our contact form or email [email protected]. We normally reply within two business days, excluding public holidays. Complex carrier, payment, or shipping investigations may take longer, but we will keep you informed.

What to include

• Your order number and the email address used at checkout.
• A short description of the issue and the outcome you are requesting.
• For damaged, defective, or incorrect items, clear photos of the item, shipping label, and packaging.
• For delivery issues, the latest carrier status and confirmation that the shipping address is correct.

Protect your information

We will never ask for your password, one-time verification code, or full payment-card number by email or through the contact form. Payment details should only be entered on the secure checkout page provided by the displayed payment provider.

Policies

Before contacting us, you may find the answer in our Shipping Policy, Returns and Refunds Policy, or Payment Policy.