Returns and Refunds
Contact us before sending an item back. A return address shown on a parcel may not be the correct authorized return location.
Standard return requests
Request a return within 14 days after recorded delivery. Unless the item is damaged, defective, or incorrect, it must be unused, complete, and in its original condition and packaging. We will review the request and provide the return instructions and destination when it is eligible.
Damaged, defective, or incorrect items
Report these issues within seven days after recorded delivery. Include the order number and clear photos of the item, shipping label, and packaging. Depending on the circumstances, we may offer troubleshooting, a replacement, a return, a partial refund, or a full refund.
Items that may not be returnable
- Personalized or made-to-order products.
- Opened hygiene-sensitive or intimate goods where resale would be unsafe.
- Perishable, downloadable, or final-sale products identified before purchase.
- Items damaged through misuse, alteration, ordinary wear, or failure to follow care instructions.
These exclusions do not remove rights that cannot be limited under applicable consumer law.
Return shipping
If we confirm that an item was damaged, defective, incorrect, or sent because of our error, we will provide a remedy that does not require you to pay unauthorized return costs. For an approved change-of-mind return, the customer may be responsible for the return shipping cost; we will state this before the return is accepted.
Refunds
After an approved refund is issued, it is returned to the original payment method. Banks and payment providers commonly take 5–10 business days to post the credit. Original delivery charges are not refundable for a change-of-mind return unless applicable law requires otherwise.
Start a request
Email [email protected] with your order number or use our contact form.