Returns and Refunds
We stand firmly behind the quality and accurate delivery of our catalog. Because products are fulfilled and dispatched directly through our specialized fulfillment network, please review our damage claim, cancellation, and return policies below.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, incorrect, or with missing components, please contact us at [email protected] within seven (7) days of recorded delivery. To ensure your claim is reviewed and resolved promptly, please include:
- Your order number and account email address.
- Clear photos or a short video demonstrating the damage or defect.
- A clear photo of the shipping label on the exterior packaging box.
Once verified, we will arrange a replacement at no additional charge, a partial refund if you choose to keep a cosmetically imperfect item, or a full refund to your original payment method.
Non-receipt and transit issues
If tracking indicates delivered but you have not received your package, or if transit tracking halts for more than 30 consecutive days, please reach out to us immediately so our support team can initiate an investigation.
Change of mind and order cancellations
To maintain our competitive factory-direct pricing and eliminate avoidable handling waste, we do not accept returns, refunds, or exchanges for buyer's remorse, change of mind, or ordering errors once an order has shipped. All sales are final upon delivery unless the product is damaged, defective, or incorrect.
Orders enter automated fulfillment processing immediately upon payment. Once an order has entered fulfillment or carrier tracking has been assigned, it cannot be canceled or modified.
Unauthorized returns
Please do not send packages back to the return address printed on the carrier label. That address corresponds to automated sorting hubs and cannot receive or process customer returns. Any unauthorized return sent without prior written confirmation and Return Merchandise Authorization (RMA) instructions from our support team cannot be accepted or refunded.
Refund processing
Approved refunds are credited to the original payment method. Depending on your bank or card issuer, funds typically reflect on your statement within 5–10 business days.
Contact us
If you have questions about an order or need to submit a claim, email [email protected] with your order number or use our contact form.